At InteractABILITY, we understand the importance of providing clear and NDIS-friendly quotes to ensure our clients can easily access the support they need. Our invoices adhere to the NDIS Supports Legislation and the NDIA Pricing Guidelines, making it straightforward for participants to include our services in their NDIS plans.
The Harmony AT Computer is approved under the following NDIA line items
Harmony Package | Low Cost Assistive Technology (AT) for Communication or Cognitive Support
1. What is the NDIS code?
The NDIS code is 03_222100911_0124_1_1.
2. What is the support item name?
The support item name is Low Cost Assistive Technology (AT) for Communication or Cognitive Support.
3. How does InteractABILITY’s Harmony AT platform meet this requirement under the NDIS?
InteractABILITY’s Harmony AT platform is specifically designed to enhance communication and cognitive functions for individuals with disabilities, including those who are neurodivergent, such as individuals with autism. This assistive technology is particularly suited for community engagement and home living in the following ways:
- Communication Enhancement: The Harmony AT platform includes features like speech-to-text and text-to-speech, which can help neurodivergent individuals who may have difficulties with verbal communication. These tools enable more effective interaction with others, both in community settings and at home.
- Visual Supports: Many neurodivergent individuals benefit from visual aids. The Harmony AT platform offers customizable visual schedules, social stories, and visual prompts that can help users understand and manage daily routines, reducing anxiety and improving independence.
- Cognitive Support: The platform provides cognitive training programs and apps designed to enhance memory, attention, and problem-solving skills. These tools are beneficial for neurodivergent individuals who may need additional support in these areas.
- Sensory-Friendly Features: The Harmony AT platform can be customised to reduce sensory overload, with options to adjust screen brightness, sound levels, and other sensory inputs. This makes it a comfortable and accessible tool for individuals with sensory sensitivities.
- Community Engagement: By facilitating better communication and cognitive support, the Harmony AT platform helps neurodivergent individuals engage more fully in community activities. Whether it’s participating in social groups, attending community events, or accessing online communities, this technology provides the necessary support to enhance social interactions.
- Home Living: At home, the Harmony AT platform assists with daily living activities through features like reminders for tasks and appointments, emergency contact alerts, and tools for managing personal care. These functionalities help neurodivergent individuals maintain a structured and independent lifestyle.
Overall, InteractABILITY’s Harmony AT platform aligns with the NDIS support item for Low Cost Assistive Technology for Communication or Cognitive Support by providing comprehensive, customizable, and user-friendly solutions tailored to the needs of neurodivergent individuals.
Delivery | Communication and Information AT
1. What is the NDIS code?
The NDIS code is 05_711000080_0124_1_2.
2. What is the support item name?
The support item name is Delivery – Communication and Information AT.
3. How does InteractABILITY’s Harmony AT platform meet this requirement under the NDIS?
InteractABILITY’s Harmony AT platform’s delivery can be included within a participant’s plan.
4. How can this be used for the delivery?
If the participant’s NDIS plan allows for it, the code 05_711000080_0124_1_2 can be used to cover the delivery for the Harmony AT platform. This includes:
- Delivery: Flat rate Australia wide delivery of the Harmony AT platform. This is delivered to the participant’s home or preferred location.
Licensing and Support | Repairs and Maintenance – Other AT
1. What is the NDIS code?
The NDIS code is 05_500000303_0103_1_2.
2. What is the support item name?
The support item name is Repairs and Maintenance – Other AT.
3. How does InteractABILITY’s Harmony AT platform meet this requirement under the NDIS?
InteractABILITY’s Harmony AT platform offers a recommended but optional licensing, security and support plan that aligns with NDIS requirements. This plan ensures that participants have continuous access to the latest features and updates, providing ongoing support and enhancements.
- One Simple Plan: We offer one simple plan for a 24-month period, paid upfront. This plan includes regular updates, new feature releases, and access to premium support services.
- Compliance: The licensing and support model is designed to comply with NDIS funding guidelines, ensuring that participants can easily include these costs in their NDIS plans.
- Support Services: Subscribers receive access to dedicated support services, including technical support, training, and user assistance to maximise the benefits of the Harmony AT platform.
Overall, InteractABILITY’s Harmony AT platform’s licensing, security and subscription model provides a robust framework that supports continuous improvement and accessibility, ensuring that participants receive the best possible support and resources under the NDIS.
Frequently Asked Questions
Q. What makes this assistive technology?
A. Our assistive technology platform comes with specialised hardware and software to cater for those with neurodivergent needs. This includes a specifically customised software and hardware solution with reduced sources of distraction and stimulation as well as only providing applications that help build a sense of self and community. This is unlike any other pre-built computer hence we only provide one configuration. This makes InteractABILITY unlike other providers of retail computer hardware as we do not sell general purpose computers.
Q. Why is there a licensing, security and support fee?
A. The licensing, security and support fee includes ongoing licensing of security, support and remote updates to help keep the solution up to date. However, it can still operate without this service, just with reduced functionality and safety. A base level of security is included with the operating system but no ability for remote support. All support issues will require the unit to be sent back for repairs. This fee covers our remote management software which allows the system to be supported and updated remotely. We also include an upgraded support service providing advanced phone support (regular support only includes hardware and software provided by InteractABILITY) as part of this fee. This fee can be paid monthly ($59.90) or 24 months upfront with a 40% discount applied ($862.50).
Q. What makes this different from a standard computer from retail outlets?
Below is how this solution is different from a standard computer which can be purchased from a retail outlet
| Feature | Adaptive Technology for Neurodivergent Individuals | General Purpose PC |
|---|---|---|
| Operating System | Windows 11 Professional with specialised assistive and accessibility configuration | Windows 11 Home Edition |
| User Interface | Customised simplified interface | Standard interface |
| Accessibility Tools | Optimised assistive technologies (e.g., screen readers, speech-to-text) | Basic accessibility features |
| Hardware | Peripherals suited for neurodivergent needs | Off-the-shelf hardware |
| Software | Specialised applications including communication, focus and sensory tools | General-purpose applications |
| Security | Managed and enhanced security features for user safety | Standard security features |
| Customisation | Customisable to individual needs | Limited customisation options |
| Support | Dedicated technical support for neurodivergent users | General technical support |
Q. What category does this come under for NDIS funding consideration?
A. Please see the section above where it goes through which category this low-cost AT is applicable under
Q. What accessibility and assistive guidelines are applied?
A. Most assistive applications meet the Web Content Accessibility Guidelines (WCAG), Accessible Rich Internet Application (ARIA) or User Agent Accessibility Guidelines (UAAG).
Q. Can this be used as a standard computer?
A. Our custom hardware and software work together to provide an assistive experience which is unlike a standard computer. As a total solution, the hardware, software and peripherals are designed around ensuring the needs of neurodivergent clients are met. The monitor is combined with our graphics hardware to meet TÜV Rheinland specifications for eye protection and comfort including flicker-free to reduce the negative health effects and mental load related to Pulse Width Modulation (PWM). Our keyboard and mouse are specifically designed for the neurodivergent needs of our clients with high contrast keys and simplified iconography.
Q. How is privacy and safety managed?
Our assistive technology can reduce the risk of scams by blocking some of the more common software used by scammers to exploit those with a disability. Our aim is to create a safe environment for social interaction whilst limiting the inherent risks that normal computing may present.
Q. Is the cost of the internet service included?
A. No. You will need to source your own Internet Service Provider (ISP). The system can connect via a wireless or wired (ethernet) connection.
Q. Does the system come with applications like Microsoft Office?
A. No, we do not include a license for Microsoft’s Office suite as this is considered general purpose in nature. We have however included some assistive settings for Microsoft Office and these will be applied automatically should a client purchase their own license. There is no additional cost for the application of these settings.
Q. How is support and warranty services handled?
We include support for our hardware and software that is pre-installed when you receive your system via our online ticketing system. If further support is needed, we will contact the client to do some basic over-the-phone troubleshooting. If anything is found to be faulty with the hardware or pre-installed software and cannot be remedied remotely, we will collect, repair and re-deliver the system at our cost.
Common hardware warranty exclusions include damage from unauthorised modifications, accidents, and extreme environmental conditions, as well as using non-approved components and normal wear and tear. For software warranties, exclusions typically cover unauthorised changes, improper installation, use on non-approved hardware and failure to follow user documentation. Services not covered by warranty will be quoted and provided to the client for review.
This statement does not preclude any rights or remedies available to consumers under the Australian Consumer Law.
Q. How does InteractABILITY handle complaints and feedback?
At InteractABILITY, we are committed to ensuring that complaints from participants are handled with care and respect. Our Complaints Management and Resolution Policy is designed to make the process straightforward and transparent for participants and NDIS support workers assisting clients.
How This Helps Your Clients:
- Easy Access: Information on how to lodge a complaint is provided to participants when they start using our services.
- Visibility: Our complaints management policy is prominently featured on our website and other materials, making it easy for case workers to guide clients.
- Inclusivity: The system is accessible to everyone, including those with disabilities or language barriers. Complaints can be lodged verbally, in writing, or electronically.
- Timely Responses: We acknowledge receipt of complaints within two business days and start investigating within five business days. Case workers and clients will be kept informed throughout the process.
- Fair and Respectful Handling: Complaints are handled with confidentiality and fairness. We gather all necessary information, review evidence, and analyse the root cause to ensure a thorough investigation.
- Resolution and Follow-Up: Once a resolution is developed, we implement the necessary actions and communicate the outcome to the client. We also follow up to ensure client satisfaction with the resolution.
Your feedback helps us continuously improve our services. We share learnings from complaints with our staff and incorporate them into our training programs and policies. This ensures that we meet the needs of your clients effectively and comply with all relevant rules and regulations, including the National Disability Insurance Scheme (NDIS) rules.
