At InteractABILITY, we understand the importance of providing clear and NDIS-friendly quotes to ensure our clients can easily access the support they need. Our invoices adhere to the NDIS Supports Legislation and the NDIA Pricing Guidelines, making it straightforward for participants to include our services in their NDIS plans.
InteractABILITY is a registered NDIS provider trading as InteractABILITY (Customer Experience Direct Pty Ltd). Our invoices adhere to the NDIS Supports Legislation and the NDIA Pricing Guidelines. We provide NDIS-compliant service agreements and invoices for all approved line items across our product range.
Select a product below to view its approved NDIS line items, pricing, and alignment information.
Select a product to view its NDIS line items:
Line Item 1 – Hardware
Low Cost Assistive Technology (AT) for Communication or Cognitive Support
03_222100911_0124_1_1$1,499
GST Free – NDIS participants
The Harmony platform is designed to enhance communication and cognitive functions. The platform is purpose-built as an assistive technology solution – not a general-purpose computer – and meets the criteria for this support item through the following capabilities:
Support Category
Assistive Technology (Category 5 / Low Cost AT)
Registration Group
Assistive Products for Communication & Cognitive Support
Price Limit
In line with NDIA Pricing Arrangements & Price Limits
GST Status
GST-free supply for NDIS participants
Funding Type
Capital Supports – Assistive Technology
Legislation
Compliant with NDIS Supports for Participants Rules & NDIA Pricing Guidelines
Line Item 2 – Delivery
Delivery – Communication and Information AT
05_711000080_0124_1_2$49
Flat rate – Australia-wide
Flat rate Australia-wide delivery to the participant's home or preferred location. This covers the cost of safely packing and shipping the Harmony AT Computer and all associated peripherals.
Delivery Method
Australia Post, Hunter Express, or Startrack (based on location)
Tracking
Tracking number provided at dispatch
Delivery Window
3–4 weeks from receipt of payment
Coverage
All Australian states and territories
GST Status
GST-free supply for NDIS participants
Special Requests
Accessibility and delivery instructions accommodated on request
Line Item 3 – Ongoing Support
Repairs and Maintenance – Other AT
05_500000303_0103_1_2$59.90/mo
or $862.50 for 24 months – save 40%
GST Free – NDIS participants
The licensing and support plan is billed as a single 24-month plan paid upfront, or monthly at $59.90/month. It covers all ongoing costs required to keep the Harmony system secure, updated, and supported.
Included in the plan:
Plan Duration
24-month period, paid upfront or monthly
Monthly Rate
$59.90/month (no lock-in)
24-Month Upfront
$862.50 – saving of 40% vs monthly
Support Hours
Mon–Fri 9am–5pm AEST; online ticketing 24/7
GST Status
GST-free supply for NDIS participants
Support Item Name
Repairs and Maintenance – Other Assistive Technology
Unity's NDIS rollout requires a founding commercial partnership to be in place first – a government body or enterprise organisation that enables us to build the infrastructure needed to onboard individual participants at scale.
Once that partnership is established, Unity will be available for NDIS participants under Assistive Technology – Communication. The line items below reflect the intended NDIS structure. Individual orders cannot be processed until the founding partnership is confirmed. Register your interest to be notified at launch.
Line Item 1 – Hardware
Assistive Technology for Communication
03_222100911_0124_1_1TBC
Pricing confirmed at launch
Unity is a purpose-built communication device for deaf and hard-of-hearing individuals, delivering AUSLAN sign language recognition in real time. It qualifies as assistive technology under the NDIS communication category through:
Support Category
Assistive Technology – Communication
Registration Group
Assistive Products for Communication Access
NDIS Code
03_222100911_0124_1_1
GST Status
GST-free supply for NDIS participants (intended)
Funding Type
Capital Supports – Assistive Technology
Status
Available after founding commercial partnership is established
Line Item 2 – Delivery
Delivery – Communication and Information AT
05_711000080_0124_1_2$49
Flat rate – Australia-wide
Line Item 3 – Subscription / Support
Commercial Partnership Model – Not Individual NDIS
Enterprise / Government fundedN/A
Not an individual line item
Unlike Harmony, Unity's subscription and ongoing costs operate under a commercial partnership model. The founding government or enterprise partner funds the infrastructure, enabling Unity to be deployed at service counters. Individual NDIS participants access Unity through those partner service locations – rather than purchasing a subscription directly.
This means there is no individual NDIS subscription line item for Unity's software plan. Individual participants may be eligible for the hardware cost (Line Item 1 above) once the founding partnership is in place and NDIS registration is complete.
No commitment. We'll contact you when Unity's NDIS registration is complete.
Each InteractABILITY product is purpose-built to address a specific disability access challenge – not adapted from a consumer product. Harmony is a complete neurodivergent-specific computing platform; Unity is a dedicated communication device for deaf and hard-of-hearing users. Neither can be used as a standard consumer device.
The fee covers:
| Feature | Harmony AT Computer | General Purpose PC |
|---|---|---|
| Operating System | Windows 11 Professional with specialised configuration | Windows 11 Home Edition |
| User Interface | Customised simplified interface | Standard interface |
| Accessibility Tools | Optimised assistive technologies | Basic features |
| Hardware | Heavily modified peripherals for neurodivergent needs | Standard off-the-shelf |
| Software | Specialised applications | General-purpose |
| Security | Managed enhanced features | Standard security |
| Customisation | Configured to individual needs | Limited options |
| Support | Dedicated neurodivergent support | General support |
Harmony is covered by three approved NDIS line items:
Unity will fall under Assistive Technology – Communication. Hardware and delivery codes are being confirmed. The subscription model is commercial partnership-funded, not an individual NDIS line item. See the Unity tab above for full details.
Most assistive applications meet the Web Content Accessibility Guidelines (WCAG), Accessible Rich Internet Application (ARIA) or User Agent Accessibility Guidelines (UAAG).
Harmony reduces scam risk by blocking common scammer software while creating a safe social interaction environment. Unity processes all sign language recognition locally on-device – no video or personal data ever leaves the hardware.
Support includes:
Warranty Exclusions:
The Complaints Management and Resolution Policy includes the following process features:
To lodge a complaint, contact us at support@interactability.com.au or call 1300 90 64 12.