Order Harmony | InteractABILITY

Choose Your Package

All prices GST-free for NDIS participants

Best Value

Full Package $2,410.50

Everything you need – Harmony computer, Australia-wide delivery, and 24-month licensing & support plan upfront (40% saving).

Hardware $1,499 Delivery $49 24-mo Support $862.50 GST Free

Platform Only $1,548

Harmony computer and delivery. Licensing & support can be added monthly at $59.90/month through your NDIS plan.

Hardware $1,499 Delivery $49 GST Free

Licensing & Support Add-on $862.50

24-month licensing, security, remote management and specialist support – for existing Harmony owners adding a support plan.

24-Month Plan Remote Support GST Free

Participant Details

Contact information for the NDIS participant

First Name *

Last Name *

Email Address *

Invoice will be sent to this address within 24 hours.

Phone Number

NDIS Participant Number

Required for NDIS-managed and plan-managed funding claims.

Delivery Address

Australia-wide delivery – 3 to 4 weeks from payment

Street Address *

Suburb *

Postcode *

State / Territory *

Special Delivery Instructions

Configuration

We customise the system for your specific needs

Age Group *

Early Childhood Child / Teen Adult

Accessibility Needs

Select all that apply – we'll optimise the configuration accordingly.

ADHD Autism / ASD Dyslexia Sensory Processing Auditory Processing Standard / Other

Plan Manager Details

Optional – required for plan-managed NDIS funding

If your NDIS plan is plan-managed, provide your plan manager's details so we can send the invoice and service agreement directly to them.

Plan Manager Name

Organisation

Plan Manager Email

Plan Manager Phone

Declaration & Agreement

Please read and tick each declaration, then sign below

By ticking this box, I acknowledge that I will receive an invoice for the purchase of a Harmony AT platform and have read, understood, and agree to be bound by the terms, conditions and privacy policy of InteractABILITY. I additionally acknowledge and accept the ASSISTIVE TECHNOLOGY SUPPORT AGREEMENT and that the associated services requested in this form are for the supply of reasonable and necessary supports and in accordance with subsection 33(2) of the NDIS Act and the participant's NDIS plan.

Digital Signature

Date:

Both declarations must be ticked and your name signed before submitting.
Questions? Call 1300 90 64 12 or email support@interactability.com.au

✓

Order submitted!

Thank you. An invoice and copy of your Assistive Technology Support Agreement will be sent to your email within 24 hours. If you have any questions in the meantime, call us on 1300 90 64 12.

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AT Support Agreement

Assistive Technology Support Agreement

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Assistive Technology Support Agreement

Service Provider

Provider Customer Experience Direct Pty Ltd

ABN 96 675 996 335

NDIS Registration Registered Provider

Contact 1300 90 64 12

Participant

Name –

Email –

Phone –

NDIS No. –

Delivery Address

Address –

Configuration

Age Group –

Configured for –

Plan Manager

Name –

Email –

Services & Pricing

Select a package above to see line items

Terms & Conditions

1. Service Delivery. Customer Experience Direct Pty Ltd (trading as InteractABILITY) agrees to supply the Harmony Assistive Technology Platform as specified above. The system is supplied as a complete, pre-configured unit and is not available in alternative configurations.

2. Payment. An invoice will be issued to the nominated email address within 24 hours of this order. Payment is due within 15 days of the invoice date. Shipment will occur 3–4 weeks from receipt of payment. All pricing is GST-free for NDIS participants.

3. NDIS Funding. This agreement aligns with the NDIS Supports Legislation and NDIA Pricing Guidelines. Applicable line items are: 03_222100911_0124_1_1 (hardware), 05_711000080_0124_1_2 (delivery), and 05_500000303_0103_1_2 (licensing & support, where included).

4. Cancellation. Orders may be cancelled prior to shipment. Once a system has been dispatched, cancellation is not available. To cancel, contact us at support@interactability.com.au before the system is shipped.

5. Warranty. A 24-month back-to-base warranty is provided on all hardware and pre-installed software, covering defects under normal use. Free collection, repair, and redelivery is included for warranty claims. Exclusions apply per the product warranty terms.

6. Feedback & Complaints. Complaints may be lodged verbally, in writing, or electronically. Receipt is acknowledged within 2 business days and investigation commences within 5 business days. All complaints are handled confidentially and fairly.

7. Incident Reporting. InteractABILITY will report and manage any incidents in accordance with NDIS Quality and Safeguards Commission requirements.

8. Confidentiality. All participant information is handled in accordance with the Privacy Act 1988 and the NDIS Privacy Safeguard. Personal information is used solely for service delivery purposes.

9. Australian Consumer Law. Nothing in this agreement limits any rights or remedies available to participants under the Australian Consumer Law.

Participant Declarations

☑ I acknowledge that I will receive an invoice for the purchase of a Harmony AT platform and have read, understood, and agree to be bound by the terms, conditions and privacy policy of InteractABILITY.

☑ I additionally acknowledge and accept the ASSISTIVE TECHNOLOGY SUPPORT AGREEMENT and that the associated services requested are for the supply of reasonable and necessary supports and in accordance with subsection 33(2) of the NDIS Act and the participant's NDIS plan.

Electronic Signature

Participant / Representative – Electronic Signature

Date of Acceptance

A copy of this agreement will be emailed on order confirmation.